RP
Romona P
1 reviews | Active since Aug 2015
12 Apr 2023, 17:37
Unprofessional attitude from sales consultant
I got a call from a call center agent today. After asking if he could get a wills specialist to come meet with me, I interrupted him and confirmed that I am not interested at present. Instead of saying thank you for your time and goodbye, he chose to rudely cut the call on me.
I do not think it is right to be rude to me for not taking you up on a sales offer. I myself have worked within a company as a sales consultant and never have I been rude to a client for turning me down.
This is not professional behaviour. You dont call someone and then rudely put the phone down on them.
Please can you give your consultants better training in terms of customer service and ethical behaviour
Helpful (0)
Replies (2)0
Replies (2)
Capital Legacy's replyOfficial
13 Apr 2023, 12:50Hi Romona,
Thank you for bringing this to our attention, please accept my apologies for the frustration caused, can you kindly provide us with the consultant name if you still remember the person you spoke to, as we need to address this because that is not how we conduct ourselves.
Looking forward to hearing from you.
Have a lovely afternoon!
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for bringing this to our attention, please accept my apologies for the frustration caused, can you kindly provide us with the consultant name if you still remember the person you spoke to, as we need to address this because that is not how we conduct ourselves.
Looking forward to hearing from you.
Have a lovely afternoon!
Natasha Thysse
National Manager - Customer Care and Complaints
Capital Legacy's reply13 Apr 2023, 12:50
Official
Hi Romona,
Thank you for bringing this to our attention, please accept my apologies for the frustration caused, can you kindly provide us with the consultant name if you still remember the person you spoke to, as we need to address this because that is not how we conduct ourselves.
Looking forward to hearing from you.
Have a lovely afternoon!
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for bringing this to our attention, please accept my apologies for the frustration caused, can you kindly provide us with the consultant name if you still remember the person you spoke to, as we need to address this because that is not how we conduct ourselves.
Looking forward to hearing from you.
Have a lovely afternoon!
Natasha Thysse
National Manager - Customer Care and Complaints
RP
Romona P's updateReviewer Update
20 Jun 2023, 16:01Hi there. Thank you for your reply. The consultant did not give me a name unfortunately. Maybe you can trace the name by looking up my number.
RP
Romona P's update20 Jun 2023, 16:01
Reviewer Update
Hi there. Thank you for your reply. The consultant did not give me a name unfortunately. Maybe you can trace the name by looking up my number.