1 reviews | Active since Jun 2021
******** deduction(*****)
Hi everyone
I'm so distraught and frustrated with the company of Capital Legacy. What a horrible experience that the company has put me through. The company has been deducting money off my persal which is a stop order since April 2022. I emailed the manager which I won't mention her name for now explaining my grivience and requesting for a refund as I know nothing about the company nor have I ever spoken to anyone from the company with regards to what they offer.
She responded requesting for payslips that indicate such information and my banking details to refund me as she will deal with the matter with a sense of emergency. I waited for 3 weeks with no response from this manager after I had sent the necessary documents. I then called called her off her personal cell number that I had to hunt as I wanted answers as to why I'm not called back yet she is the one responsible to handle such matters. On the 4th of July she promised me I would get the money and my refund by the week of the 12th as they make payments weekly.
You won't believe that when I got my payslip for July there is still a deduction and the money is still not in. What krooks are these??? I still call this so called manager on the 15th July reverting on this matter. She said she will get back to me but since now she never did.
Capital Legacy is a total ****. The staff clearly have uncouth behaviour and do not care how we suffer. I will not rest until I get my money as I was dealing with the matter in an amicable tone. Since I'm a police official and know my rights, I'll take the matter further to tarnish the company name and deter them from doing it to the next person. I don't wish for anyone to sign up with them as they will suffer like I did. They should not be allowed to operate as they are full of lies. I won't stop. Such companies need to be dealt with and put in their place!
Thank you for getting in touch.
I can confirm that your refund was loaded and sent through for payment as promised, however I will send you the proof of payment as soon as I receive it.
As explained, the policy was not signed up by a Capital Legacy Employee and we are following the necessary legal steps against the responsible party/entity to ensure they are not able to do this in future.
Due to this not being a direct debit order, we request that the deductions are terminated via the back end and should there be any further deductions at all, my personal contact number is made available upfront to ensure you have access to me directly should the need arise.
I will also give you a call again in the morning.
I am immensely sorry for the frustration this has caused you, although I can assure you that we do not, under any circumstances condone business being done this way.
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for getting in touch.
I can confirm that your refund was loaded and sent through for payment as promised, however I will send you the proof of payment as soon as I receive it.
As explained, the policy was not signed up by a Capital Legacy Employee and we are following the necessary legal steps against the responsible party/entity to ensure they are not able to do this in future.
Due to this not being a direct debit order, we request that the deductions are terminated via the back end and should there be any further deductions at all, my personal contact number is made available upfront to ensure you have access to me directly should the need arise.
I will also give you a call again in the morning.
I am immensely sorry for the frustration this has caused you, although I can assure you that we do not, under any circumstances condone business being done this way.
Natasha Thysse
National Manager-Customer Care and Complaints
I've tried giving you a call this morning, although I have left a message.
Please do have a look at the mail I sent through containing the proof of payment, along with all the other information you require.
Have a lovely day!
I've tried giving you a call this morning, although I have left a message.
Please do have a look at the mail I sent through containing the proof of payment, along with all the other information you require.
Have a lovely day!
