1 reviews | Active since Apr 2022
Unknown insurance premiums, I WANT MY REFUND!!!
Capital legacy is full of *****ster consultants, I was away on deployment out of the country as I work for SANDF, I don't know how they managed to get my force number and payslip to sign me up for their insurance. When I came back to SA I realised that I have been debited every month by this company. I called and requested for documents that were signed upon taking up their insurance, South Africans guess what? My signature was forged, my wife , children's name and their I'd numbers all incorrect. They made up all this information. I logged a formal complaint with capital legacy and they investigated and promised to refund me. They also claim to be working with external brokers who go to people's place of work to sign them up. I want answers where did the consultant get my personal documents,my payslip and who signed those doc. It's been over a month since I have been waiting for my refund. I'm expecting my money back instead they keep debuting straight from patrol. Please Hello Peter can you help me and everyone else who has been ****** by this company. Can I have my refund as soon as yesterday, I have been waiting for way too long,I will escalate further and take off to all social media platforms if you don't give my money back and cancel that policy. Confirmed refund is R5332.47 Livhuwani M ugeri *** ***
I can confirm that your refund was loaded and paid we will send you the POP.
As explained, the policy was not signed up by a Capital Legacy Employee and we are following the necessary legal steps against the responsible party/entity to ensure they are not able to do this in future.
Due to this not being a direct debit order, we request that the deductions are terminated via the back end.
I am immensely sorry for the frustration this has caused you, although I can assure you that we do not, under any circumstances condone business being done this way.
Natasha Thysse
National Manager-Customer Care and Complaints
I can confirm that your refund was loaded and paid we will send you the POP.
As explained, the policy was not signed up by a Capital Legacy Employee and we are following the necessary legal steps against the responsible party/entity to ensure they are not able to do this in future.
Due to this not being a direct debit order, we request that the deductions are terminated via the back end.
I am immensely sorry for the frustration this has caused you, although I can assure you that we do not, under any circumstances condone business being done this way.
Natasha Thysse
National Manager-Customer Care and Complaints