DvdW
Dennis van der Westhuizen
1 reviews | Active since Jul 2023
25 Aug 2026, 19:32
Unhappy client
Good day . My wife passed away on the 10/08/26 . On the 12/08/26 i submitted my claim forms . I was told i would get paid out within 48 hrs . Ive been following up almost everyday just to recieve the same Email every time saying i will have a answer by the end of the day . Just never to happen . It is the 25/08/26 today to just recieved the same answer today again . I have been paying almost R600 for me and my wife . I have Cancelled my will by them now . If i dont have a answer by tommorow . I will go to my attourney . I DO NOT RECCOMEND Capital legacy to anybody thankyou Dennis vd Westhuizen
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Capital Legacy's replyOfficial
26 Aug 2026, 07:52Good day Dennis,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Capital Legacy's reply26 Aug 2026, 07:52
Official
Good day Dennis,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant