MM
Mercia M
1 reviews | Active since Sept 2017
31 Dec 2025, 12:48
Unfair treatment
Even after providing all evidence to date still not paid and debited even December and say my complaint is closed but not resolved all I want is my money back as they promised.
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Replies (1)
Capital Legacy's replyOfficial
31 Dec 2025, 13:56Good day Mercia,
This is certainly not the level of service or care we strive to provide, Your feedback has been taken seriously and will be escalated internally to ensure the matter is reviewed. We would appreciate the opportunity to engage with you directly to resolve the issues.
Once again, we apologize for your experience and thank you for bringing this to our attention.
Nicole Marais
Senior Team Leader
This is certainly not the level of service or care we strive to provide, Your feedback has been taken seriously and will be escalated internally to ensure the matter is reviewed. We would appreciate the opportunity to engage with you directly to resolve the issues.
Once again, we apologize for your experience and thank you for bringing this to our attention.
Nicole Marais
Senior Team Leader
Capital Legacy's reply31 Dec 2025, 13:56
Official
Good day Mercia,
This is certainly not the level of service or care we strive to provide, Your feedback has been taken seriously and will be escalated internally to ensure the matter is reviewed. We would appreciate the opportunity to engage with you directly to resolve the issues.
Once again, we apologize for your experience and thank you for bringing this to our attention.
Nicole Marais
Senior Team Leader
This is certainly not the level of service or care we strive to provide, Your feedback has been taken seriously and will be escalated internally to ensure the matter is reviewed. We would appreciate the opportunity to engage with you directly to resolve the issues.
Once again, we apologize for your experience and thank you for bringing this to our attention.
Nicole Marais
Senior Team Leader