Uncaring , Insensitive and Indifferent Service

After my Father - who passed away 15 months ago - appointed Capital Legacy to handle his affairs when he passes, our family has experienced repeated excuses and stonewalling from Capital Legacy. We have had to wait for over 6 weeks to get an Executor’s signature on forms required to access much needed funds. Excuses have ranged from a new manager having taken over the winding up of my Father’s estate to that same manager being on sick leave. Over this period, telephone calls and emails have gone unanswered and when they are answered we are given a range of excuses. You would think that this service is being provided free of charge or that you’re being done a favour. Another week is about to end, and we are still waiting.