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Theo V
1 reviews | Active since Mar 2013
11 Dec 2024, 08:00
Unbelievable !
I changed banking details. I requested that the banking details be changed for myself and my wife's policies. Documentation was sent through. Numerous mails was sent with the correct documentation. I have requested a dial back from Capital Legacy and none have come through. It seems they are eager to take the money but im scared that when it comes to support, and ultimately utilizing the policy they will be a no-show. The debit order for my wife's policy is still being debited from my old account not being used anymore. Really disappointed in the the aftercare service, really!
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Capital Legacy's replyOfficial
11 Dec 2024, 11:48Hi there Theo,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the delay in updating your banking details and the lack of response to your callback requests.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the delay in updating your banking details and the lack of response to your callback requests.
We understand how important it is for you to have confidence in our support and service, especially when it comes to managing your and your wife’s policies. Please rest assured that your feedback has been escalated, and we are prioritizing the resolution of this issue.
Have a lovely day further!
Lesego Mabaso
Senior Team Leader
Capital Legacy's reply11 Dec 2024, 11:48
Official
Hi there Theo,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the delay in updating your banking details and the lack of response to your callback requests.
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration caused by the delay in updating your banking details and the lack of response to your callback requests.
We understand how important it is for you to have confidence in our support and service, especially when it comes to managing your and your wife’s policies. Please rest assured that your feedback has been escalated, and we are prioritizing the resolution of this issue.
Have a lovely day further!
Lesego Mabaso
Senior Team Leader