1 reviews | Active since Aug 2020
UNAUTHORIZED POLICY DEDUCTIONS
Since March 2020, I tried to cancel my policy with Capital Legacy but they just refuse to cancel it. They sent a consultant named Paul to see me and revised my policy. I then agreed to keep the policy based on the changes. However the changes were never made and Capital Legacy just continued to deduct the money from my account. I then called their offices to cancel the policy. They assured me it will cancelled however to date the policy has still not been cancelled. In July 2020 I then cancelled my debit order with the bank and suddenly Capital Legacy contacted me to let me know that the debit order didnt go through. Once again I communicated to Natasha Thysse the complaints manager and another employee Theresa Carlisle to cancel my policy which of course has fallen on deaf ears. Capital Legacy had the audacity to debit me for two payments. If the complaints manager ignores my emails then who else does one complain to? This company is a joke. CAPITAL LEGACY ARE *****ING MONEY FROM PEOPLE AND THEY ARE NOT EVEN ASHAMED OF IT.
Thank you very much for your email and for bringing this to our attention.
Please accept my sincerest apologies in this regard, this is definitely not how we conduct business, I will we will look into this and revert back to you ASAP.
I hope you find all in order.
Brandon Garbutt
Managing Director
Thank you very much for your email and for bringing this to our attention.
Please accept my sincerest apologies in this regard, this is definitely not how we conduct business, I will we will look into this and revert back to you ASAP.
I hope you find all in order.
Brandon Garbutt
Managing Director
Since my review of Capital Legacy the only action that was taken was that my policy was cancelled. No apologies have been forthcoming and no remedies given on how they will correct their processes going forward. It has been 30 days and I am still waiting on my refund. When I queried this with the relevant people I was told to cancel it with my bank yet I received a letter acknowledging my cancellation and stating that I would be refunded accordingly. What a joke. I have no regrets canceling my policy but I will take further action because I have NOT been refunded and it is now more than 30 days.
Since my review of Capital Legacy the only action that was taken was that my policy was cancelled. No apologies have been forthcoming and no remedies given on how they will correct their processes going forward. It has been 30 days and I am still waiting on my refund. When I queried this with the relevant people I was told to cancel it with my bank yet I received a letter acknowledging my cancellation and stating that I would be refunded accordingly. What a joke. I have no regrets canceling my policy but I will take further action because I have NOT been refunded and it is now more than 30 days.