PT
Peggy T
1 reviews | Active since Oct 2019
02 Feb 2025, 22:21
Unauthorized deduction
Iam unable to reverse a payment taken from my account why the hell is that. Now please put back th R155+ deducted asap . Spike to your chat agent and she was not able to help . I need my money back . I have 2 new policies that should not be active now . Tried chating to u guys the other day when I got an sms but system tool me from Pilar to post. Put my money back
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Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
03 Feb 2025, 06:43Hi there Peggy,
I sincerely apologize for the delay and lack of communication regarding this matter. I understand how important this matter is, and I assure you we will investigate this with urgency and provide you with feedback as soon as possible.
Thank you for your patience, and I appreciate the opportunity to assist you.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
I sincerely apologize for the delay and lack of communication regarding this matter. I understand how important this matter is, and I assure you we will investigate this with urgency and provide you with feedback as soon as possible.
Thank you for your patience, and I appreciate the opportunity to assist you.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply03 Feb 2025, 06:43
Official
Hi there Peggy,
I sincerely apologize for the delay and lack of communication regarding this matter. I understand how important this matter is, and I assure you we will investigate this with urgency and provide you with feedback as soon as possible.
Thank you for your patience, and I appreciate the opportunity to assist you.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
I sincerely apologize for the delay and lack of communication regarding this matter. I understand how important this matter is, and I assure you we will investigate this with urgency and provide you with feedback as soon as possible.
Thank you for your patience, and I appreciate the opportunity to assist you.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
PT
Peggy T's updateReviewer Update
04 Feb 2025, 18:00So sorry I posted by error to u guys
PT
Peggy T's update04 Feb 2025, 18:00
Reviewer Update
So sorry I posted by error to u guys
Capital Legacy's replyOfficial
06 Feb 2025, 12:51Hi there Peggy,
Thank you for informing us, if you could kindly remove this from our page this would be highly appreciated.
Should you require any assistance in future me we would love the opportunity to assist you.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for informing us, if you could kindly remove this from our page this would be highly appreciated.
Should you require any assistance in future me we would love the opportunity to assist you.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply06 Feb 2025, 12:51
Official
Hi there Peggy,
Thank you for informing us, if you could kindly remove this from our page this would be highly appreciated.
Should you require any assistance in future me we would love the opportunity to assist you.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for informing us, if you could kindly remove this from our page this would be highly appreciated.
Should you require any assistance in future me we would love the opportunity to assist you.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader