PN
Promise N
1 reviews | Active since Apr 2014
29 Aug 2025, 16:57
unauthorized debit order-policy-frau
I had a Will polity for past 4 years,I cancelled the policy,it wa cancelled,they been calling me all the time,told them that I can not afford their monthly debit order, one consultant contacted me and have an online meeting,I declned the offer, his name was Daluxolo.
i have seen in my bank statement that they are debiting ,they stopped after cancelling a policy. pls cancel and pay my money back
Helpful (0)
Replies (1)0
Replies (1)
Capital Legacy's replyOfficial
01 Sept 2025, 11:23Hi Promise,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply01 Sept 2025, 11:23
Official
Hi Promise,
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Lesego Mabaso
Senior Client Care Team Leader