UNAUTHORISED POLICY DEDUCTIONS -NO REFUND

Since my review of Capital Legacy the only action that was taken was that my policy was cancelled. No apologies have been forthcoming and no remedies given on how they will correct their processes going forward. It has been 30 days and I am still waiting on my refund. When I queried this with the relevant people I was told to cancel it with my bank yet I received a letter acknowledging my cancellation and stating that I would be refunded accordingly. What a joke. I have no regrets canceling my policy but I will take further action because I have NOT been refunded and it is now more than 30 days.