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shevaune P
1 reviews | Active since Jul 2015
21 May 2024, 13:04
*****ulently debiting business accounts
This company takes life policy's for people and *****ulently debits other people's Bank account without any confirmation. When you call them they give you an email address and then nothing happens even after following up. I had to dispute the debit order with the bank which will take up to 40 days while this company has been sitting with my money for over a month. How can you just debit someone business account without any authorisation and if you had any why aren't you providing me with any feedback or the proof.
This is ********* and they need to be held accountable for their actions
Helpful (0)
Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
21 May 2024, 16:03Hi there Shevaune,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you shortly.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you shortly.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply21 May 2024, 16:03
Official
Hi there Shevaune,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you shortly.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you shortly.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
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shevaune P's updateReviewer Update
21 May 2024, 16:07It's actually so sad to say that it had to take a review on hello Peter instead on an email I sent to Mariscka on the 13 May after a telephonic conversation and sent another email on the 17th and 20th and today when I published this review I got a response within in 4 hours wow I can see how unprofessional and ********* capital legacy conducts itself
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shevaune P's update21 May 2024, 16:07
Reviewer Update
It's actually so sad to say that it had to take a review on hello Peter instead on an email I sent to Mariscka on the 13 May after a telephonic conversation and sent another email on the 17th and 20th and today when I published this review I got a response within in 4 hours wow I can see how unprofessional and ********* capital legacy conducts itself
Capital Legacy's replyOfficial
22 May 2024, 08:30Hi there Shevaune,
I trust you are well.
I do apologize for the lack of service that you have received. This will be investigated thoroughly. Renaldo from our complaints department has been in contact with you and will provide you with feedback.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
I trust you are well.
I do apologize for the lack of service that you have received. This will be investigated thoroughly. Renaldo from our complaints department has been in contact with you and will provide you with feedback.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply22 May 2024, 08:30
Official
Hi there Shevaune,
I trust you are well.
I do apologize for the lack of service that you have received. This will be investigated thoroughly. Renaldo from our complaints department has been in contact with you and will provide you with feedback.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
I trust you are well.
I do apologize for the lack of service that you have received. This will be investigated thoroughly. Renaldo from our complaints department has been in contact with you and will provide you with feedback.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care