MK
Masego K
1 reviews | Active since May 2014
10 Feb 2021, 09:34
****ty, Disgusting Service!
****tiest! Careful not to give your banking details. They'll debit your account even when you have requested that they don't. A month down the line i am still battling to get my refund and being taken from pillar to post is the pits.
They might be great in keeping your will for free but executing a simple instruction is yet to be experienced.
PS: Did i mention you cant even reverse their transaction with your bank because they have a sanction? Yah, the pits!
Helpful (0)
Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
10 Feb 2021, 09:54Hi Masego,
Thank you for bringing this to my attention, please rest assured that I will be in contact as soon as possible and have this sorted for you.
Natasha Thysse
National Manager - Customer Care
Thank you for bringing this to my attention, please rest assured that I will be in contact as soon as possible and have this sorted for you.
Natasha Thysse
National Manager - Customer Care
Capital Legacy's reply10 Feb 2021, 09:54
Official
Hi Masego,
Thank you for bringing this to my attention, please rest assured that I will be in contact as soon as possible and have this sorted for you.
Natasha Thysse
National Manager - Customer Care
Thank you for bringing this to my attention, please rest assured that I will be in contact as soon as possible and have this sorted for you.
Natasha Thysse
National Manager - Customer Care
MK
Masego K's updateReviewer Update
12 Feb 2021, 11:23Hi Natasha.
It took a Hello Peter comment to have my money refunded!!! I would have said "thank you" but i will reserve it. It should not have came to this.
It took a Hello Peter comment to have my money refunded!!! I would have said "thank you" but i will reserve it. It should not have came to this.
MK
Masego K's update12 Feb 2021, 11:23
Reviewer Update
Hi Natasha.
It took a Hello Peter comment to have my money refunded!!! I would have said "thank you" but i will reserve it. It should not have came to this.
It took a Hello Peter comment to have my money refunded!!! I would have said "thank you" but i will reserve it. It should not have came to this.
Capital Legacy's replyOfficial
12 Feb 2021, 13:20Hi Masego,
I can confirm that your refund request was loaded and put through on 01 February 2021 by myself, although there was a delay in releasing the payment, which I am sincerely sorry for.
| 01.02.2021 | Masego ***oma | PN441063 Refund Due, Loaded
Have a lovely weekend.
Natasha Thysse
National Manager - Customer Care
I can confirm that your refund request was loaded and put through on 01 February 2021 by myself, although there was a delay in releasing the payment, which I am sincerely sorry for.
| 01.02.2021 | Masego ***oma | PN441063 Refund Due, Loaded
Have a lovely weekend.
Natasha Thysse
National Manager - Customer Care
Capital Legacy's reply12 Feb 2021, 13:20
Official
Hi Masego,
I can confirm that your refund request was loaded and put through on 01 February 2021 by myself, although there was a delay in releasing the payment, which I am sincerely sorry for.
| 01.02.2021 | Masego ***oma | PN441063 Refund Due, Loaded
Have a lovely weekend.
Natasha Thysse
National Manager - Customer Care
I can confirm that your refund request was loaded and put through on 01 February 2021 by myself, although there was a delay in releasing the payment, which I am sincerely sorry for.
| 01.02.2021 | Masego ***oma | PN441063 Refund Due, Loaded
Have a lovely weekend.
Natasha Thysse
National Manager - Customer Care