CD
Caro D

1 reviews | Active since Oct 2019

27 Mar 2023, 10:51

Trauma on trauma

CAPITAL LEGACY... the joke of the era🤬

UTTERLY DISGUSTED WITH THEIR SERVICE.

Should you have any policies with them, MOVE IT IMMEDIATELY. Go to PSG etc!!! Just not with them!!!! Capital Legacy

PLEASE SHARE MY STORY💔

I have kept quiet for nearly a year now. Enough is enough.😔🤬😡

ABSOLUTELY NO sympathy or regard for your situation. It has been WAY OVER DUE for our estate to be settled. My Fiancé passed due to SUICIDE. I HAVE BEEN TO HELL AND BACK.

IF YOU GO WITH THEM, YOU CAN EXPECT -EMPTY PROMISES -THEY CAN LOSE YOUR UPDATED TESTAMENT ( THEY LOST MY LATE FIANCES) HOW THE HELL DO YOU AS A PROFESSIONAL COMPANY DO THAT????? -LITTLE TO NO UPDATES -BEING JUST ANOTHER NUMBER -ALWAYS TRYING TO GET AHOLD OF THEM -ALMOST NEVER A RESPONSE ON YOUR EMAILS -EXTREMELY POOR SERVICE -EXTREMELY SLOW PROCESS NO MATTER HOW SMALL THE ESTATE -EXTRA STRESS AND TRAUMA DUE TO ALL OF THE ABOVE

DISGUSTING!!!!!😡😡😡😡

WHEN IT COMES TO SELLING YOU POLICIES, THEY PROMISE YOU THE WORLD. Stay away

0
Replies (1)
Capital Legacy
Capital Legacy's reply27 Mar 2023, 12:20
Official
Hi Caro,

Thank you for bringing this to my attention, I am so sorry about your  Fiancé.
 
Please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
 
Jade from my team will also be in contact with you shortly.
 
Should you need any further assistance at all, please do let me know. 

Have a lovely day, 

Natasha  Thysse 
National Manager-Customer Care and Complaints