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Glory M

1 reviews | Active since May 2020

28 Sept 2021, 12:03

They hang up on customers

I called to update my Will yesterday telephonically. Juandrea told me to expect my updated will on my email in 5 minutes time. It’s me over 24 hours and there’s still nothing from her despite numerous follow ups and leaving messages for her. After many attempts to get my call answered this morning I was on the call with Lesego and she HUNG UP on me after explaining what I was calling about. As it stands I don’t know if my will is updated. It’s almost impossible to get through telephonically and when you do they hang up on you

0
Replies (3)
Capital Legacy
Capital Legacy's reply29 Sept 2021, 08:06
Official
Good Morning Glory,

Thank you for bringing this to my attention, I will be addressing this as a matter of urgency as this is certainly not how we do things.  Lesego is currently working remotely, therefor her phone system might be experiencing intermittent errors, although please leave this with me and I'll be sure to have this rectified and feedback provided regarding your amended Will within the hour.  

Natasha Thysse
National Manager - Customer Care 
GM
Glory M's update29 Sept 2021, 09:45
Reviewer Update
Hi Natasha,
Thank you so much to you and the team for the swift assistance. Lesego also gave me a call and explained that she was having connection issues. The call was not dropped as I had earlier stated. Juandrea also provided feedback and connected me to Anzelique who finalised the update of my will very quickly. I am satisfied with the service I have received and it shows that my will is in safe hands. Thank you once more. Highly appreciated
Capital Legacy
Capital Legacy's reply29 Sept 2021, 10:03
Official
Hi there Glory,

Thank you so much for your positive feedback, I'm so happy that everything has been sorted.

Have a lovely day!