Hellopeter
Share Your Experience
CC
Chris C

1 reviews | Active since Dec 2017

31 May 2022, 15:12

They don't even know who their clients are!

I have been a customer of Capital Legacy for several years now, but this year they have contacted me 5 time to date to try and introduce themselves to me and have me sign up with them as a new client... Considering this is supposed to be the company that specializes in executing wills, funeral policies and life insurance I find it extremely concerning that they do not even seem to be aware that I am already and existing client of theirs. This leaves me with MAJOR concerns as to what will occur if something would happen to me and my family would actually need them to assist in paying out my policies with them.

I have now logged calls and sent emails with their customer services for the last 2 months to ask them to please address this as I do not wish to be phoned every month, and today I receive another call. I have now had enough. I am cancelling my policies with them and will be looking for another provider to assist my family if something should happen to me.

0
Replies (3)
Capital Legacy
Capital Legacy's reply01 Jun 2022, 00:29
Official
Hi there Chris,

Thank you for bringing this to my attention.  This is certainly concerning as we would usually only make contact once we've received the request via a new Lead.

Please leave this with me and I'll be in contact with you in the morning to provide you with feedback. 

Have a lovely evening,

Natasha Thysse
National Manager - Customer Care and Complaints 
CC
Chris C's update14 Jun 2022, 11:13
Reviewer Update
So... 11 days later I have received an email asking why I would like to cancel... absolutely the type of service I have come to expect from Capital Legacy, trying to stretch the process out so that they can get another month or three worth of charges out of me. Let me guess... I will have to wait another two weeks before I get any further feedback again

CC
Chris C's update14 Jun 2022, 11:17
Reviewer Update
The saddest thing is that if someone actually picked up the phone and talked to me personally and sorted this out I would have considered to stay as a client, but the fact that it took them almost 2 weeks to contact me via email and then not to bother actually reading the original mail that I sent them where I clearly stated why I would like to cancel with them, but rather send me a generic mail asking me why I am cancelling... that does nothing to make me feel like they are interested in me as a client... oh... and before I forget... please get another marketing company to write better positive reviews for you on here to up your rankings... the one you are currently using is blatantly obvious on this platform as the reviews are almost generic in their praise and phrases.