They charge stories when one dies

What they said to my late husband and what's on the papers are 2 different stories. Now that he's no more I can't ask him anything. I'm getting stories everyday when they have to assist with my month to month assistance..I was told to submit all my experiences that my late husband used to pay, I didn't that but I was told that it's a mistake my husband only have R5 400 which is going to legal fees I'm not getting anything, to my surprised my husband was on platinum cover, the biggest plan. Till now I'm still waiting for letter of authority and can't access any of my husband estate. From June 2022.