The Worst Customer service ever!!!!

This has been the worst experience, I have moved away and have tried to get hold of them since 5 December 2022 with no feedback, in January 2023 I finally got hold of them where I stated in an email that I would like to cancel my and my husbands policies as we are no longer in the country and it does not make sense to keep the policies with them. I then received an email asking for our ID numbers, new contact phone numbers and emails, all was given on the same day a couple of minutes after it was requested. On the 1st of Feb 2023 another payment went off and obviously in anger I wanted to know what is going on this policy was cancelled in early January. The lady then cc`d cancellations into a response and asked them to get in contact, by the 8th I have not heard from anyone and sent another email, i was then told that they had a 31 day waiting period after cancellations and that she only submitted the cancellation request on the 2nd of February. this morning the 13th of February I received an email that she claims she never received the email I sent in January with our details, yet that was the exact data she copied into the email she sent on the 2nd so it sound more like she made a mistake and cant admit it. Not that it influence her job or pocket it only influences mine and clearly with the emails I released this company really dont care about their clients but only their own pockets and if they cant get something simple like a cancellation right do I really want to be with them when my family goes through the hardest time of their life's and have to deal with wills and payments. Makes you wonder!!