MM
Mandie M
1 reviews | Active since Mar 2013
21 Jan 2025, 07:28
The dead can wait with this companyh
It seems once you've passed, you're family is no longer important. What a shame, I had high hopes for this company. My father passed away on 10 days ago and since then we have been trying for them to let us know what the procedure is for the last will and testament. It has been reported to them and that is where it ends. No one has even made an effort to let us know what documents we need to get together.
Helpful (0)
Replies (1)0
Replies (1)
Capital Legacy's replyOfficial
21 Jan 2025, 07:50Hi Mandie,
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how disappointing and stressful it must have been to encounter delays and lack of communication, especially regarding such a serious matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how disappointing and stressful it must have been to encounter delays and lack of communication, especially regarding such a serious matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply21 Jan 2025, 07:50
Official
Hi Mandie,
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how disappointing and stressful it must have been to encounter delays and lack of communication, especially regarding such a serious matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how disappointing and stressful it must have been to encounter delays and lack of communication, especially regarding such a serious matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader