LC
Laubscher C
1 reviews | Active since Apr 2011
24 Mar 2025, 08:20
The admin experience was great, but the actual follow through when using the service is non-existent
The admin experience was great, but the actual follow through when using the service is non-existent. My father-in-law passed away, but we have received almost complete silence from Capital Legacy. It's like although we were paying for the service, we had to do the job ourselves. The issue here is that both me and my wife's estates will, or will not be handled by them. Based upon the service received, I think we need to find someone else.
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Capital Legacy's replyOfficial
24 Mar 2025, 12:24Hi there Laubscher,
Thank you for bringing your concerns to our attention. We truly apologize for the frustration and the inconvenience you have encountered, especially with such a serious matter.
We understand how important it is to handle such matters efficiently and with the highest level of transparency.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing your concerns to our attention. We truly apologize for the frustration and the inconvenience you have encountered, especially with such a serious matter.
We understand how important it is to handle such matters efficiently and with the highest level of transparency.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply24 Mar 2025, 12:24
Official
Hi there Laubscher,
Thank you for bringing your concerns to our attention. We truly apologize for the frustration and the inconvenience you have encountered, especially with such a serious matter.
We understand how important it is to handle such matters efficiently and with the highest level of transparency.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for bringing your concerns to our attention. We truly apologize for the frustration and the inconvenience you have encountered, especially with such a serious matter.
We understand how important it is to handle such matters efficiently and with the highest level of transparency.
This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader