MV
Monique V
1 reviews | Active since Dec 2023
07 Dec 2023, 03:39
The absolute worse.
If zero stars was allowed, thats what you'd get. You have the worst service. Full of excuses. Existing customers is obviously not your priority. Absolutely zero help from anyone. Weeks without updates or responses. Then they have the audacity to say we are complaining for no reason after stating that they don't read there emails to start off with. My personal suggestion, if you are considering or already have an policy or testament with capital legacy, rather look at other companies that might actually provide what they promise.
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Replies (1)Capital Legacy's replyOfficial
07 Dec 2023, 08:35Hi Monique,
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
We will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely day,
Lesego Mabaso
Senior Team Leader - Customer Care
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
We will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely day,
Lesego Mabaso
Senior Team Leader - Customer Care
Capital Legacy's reply07 Dec 2023, 08:35
Official
Hi Monique,
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
We will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely day,
Lesego Mabaso
Senior Team Leader - Customer Care
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
We will be sure to give you a call shortly to address and resolve your concerns.
Have a lovely day,
Lesego Mabaso
Senior Team Leader - Customer Care
