CG
Carmalita G
1 reviews | Active since Oct 2021
01 Oct 2021, 15:55
Terrible Service
I have had a policy with Capital Legacy since 2015, i have been trying to update my will since 2019 with no luck. They take forever to respond to emails, they never answer their calls. Recently in August I asked for a copy of my will of which I got a response 6 weeks later. Therafter I asked for my will to be updated and to no avail ,yet again, they have gone silent. Their customer service is appalling. I am even more concerned that when I do eventually depart this earth will they follow through on the promises they have made and will i get my monies worth that I have been paying all these years?
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Replies (2)
Capital Legacy's replyOfficial
05 Oct 2021, 13:41Hi there Carmalita,
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
Please leave this with me, I am investigating the matter and will ensure you receive feedback before close of business today.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
Please leave this with me, I am investigating the matter and will ensure you receive feedback before close of business today.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care
Capital Legacy's reply05 Oct 2021, 13:41
Official
Hi there Carmalita,
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
Please leave this with me, I am investigating the matter and will ensure you receive feedback before close of business today.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
Please leave this with me, I am investigating the matter and will ensure you receive feedback before close of business today.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care
CG
Carmalita G's updateReviewer Update
22 Oct 2021, 13:09More than 20 days after my initial complaint i am still awaiting a call to get my will updated. I am really quite frustrated with the lack of service from Capital Legacy.
There clearly is an issue that your customers are neither respected nor appreciated in the manner in which you treat their loyalty to your company.
There clearly is an issue that your customers are neither respected nor appreciated in the manner in which you treat their loyalty to your company.
CG
Carmalita G's update22 Oct 2021, 13:09
Reviewer Update
More than 20 days after my initial complaint i am still awaiting a call to get my will updated. I am really quite frustrated with the lack of service from Capital Legacy.
There clearly is an issue that your customers are neither respected nor appreciated in the manner in which you treat their loyalty to your company.
There clearly is an issue that your customers are neither respected nor appreciated in the manner in which you treat their loyalty to your company.