Terrible Service by Capital Legacy

I took out a new Policy with Capital Legacy. All info was captured by the representative correctly. The first month debit order went off a other bank and account number that the mandate was for. I have incurred banking costs, this was communicated and promised to be rectified. The very next month exactly the same with the wrong amounts and 2 separate debit orders from both myself and my wife's policies and even and whole different date that was authorized by myself and my wife.

So this was all communicated to the relevant representative and escalated to Lungile Ketsekile a retentions consultant directly from Capital Legacy. I did send her all the info she required and requested a refund for my banking costs incurred by me and asked to get their info corrected ASAP, this has now been done according to the new debit orders, it has now been email after email for almost 6 weeks and she does not even return a call back to me.

This terrible service by Capital Legacy and Lungile has left me with no further options but to post here regarding the terrible way that this matter and hope that i can get some assistance.