1 reviews | Active since Jan 2024
Terrible interaction
I just received a call from a consultant with a terrible attitude. He called to offer a drafting service. He's not willing to listen and when the response is a no he is sarcastic and condescending. Grateful to not be doing business with your company.
Hi Nicolette,
Thank you for bringing this matter to our attention. Your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
We will be in contact with you shortly to assist further and to ensure that this matter is resolved as promptly and professionally as possible.
Warm regards,
The Customer Experience Team
Hi Nicolette,
Thank you for bringing this matter to our attention. Your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
We will be in contact with you shortly to assist further and to ensure that this matter is resolved as promptly and professionally as possible.
Warm regards,
The Customer Experience Team
Hi Nicolette,
We sincerely apologise for the unpleasant experience you had with our consultant. This is not the level of service we strive to provide, and we do not condone unprofessional behaviour or poor customer service. Please be assured that your feedback is taken seriously and the matter will be investigated.
Should you wish to consider having a Will drafted with Capital Legacy in the future, we would be happy to arrange for another consultant to assist you and ensure that you receive the professional, respectful, and courteous service you deserve. We offer a free Will-drafting service and would appreciate the opportunity to provide you with a better experience.
Once again, we apologise for the disappointment caused and thank you for bringing this matter to our attention.
Hi Nicolette,
We sincerely apologise for the unpleasant experience you had with our consultant. This is not the level of service we strive to provide, and we do not condone unprofessional behaviour or poor customer service. Please be assured that your feedback is taken seriously and the matter will be investigated.
Should you wish to consider having a Will drafted with Capital Legacy in the future, we would be happy to arrange for another consultant to assist you and ensure that you receive the professional, respectful, and courteous service you deserve. We offer a free Will-drafting service and would appreciate the opportunity to provide you with a better experience.
Once again, we apologise for the disappointment caused and thank you for bringing this matter to our attention.