1 reviews | Active since Jul 2015
Terrible executors
Capital legacy has been working on my father's estate for 15Months. They are disorganized and don't answer questions in emails. They keep changing who we are dealing with. For months I have been asking for a simple update on what has been done and what still needs to be done and have not received a clear reply. This week they asked for permission to sell something, when I asked for details they said they had already sold it.
Their business is signing up new clients, not being competent executors. Before getting your will drawn up by Capital Legacy please get some feedback from clients who have had to deal with them on an estate. I think you will be disappointed and can save your loved ones a lot of pain by choosing someone else.
Thank you so much for reaching out, I am immensely sorry for the frustration caused. We will be sure to give you a call first thing tomorrow morning to address and resolve your concerns.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care and Complaints
Best regards,
Thank you so much for reaching out, I am immensely sorry for the frustration caused. We will be sure to give you a call first thing tomorrow morning to address and resolve your concerns.
Have a lovely afternoon,
Natasha Thysse
National Manager - Customer Care and Complaints
Best regards,
It has been 3 weeks since I posted this complaint. Somebody called and I requested that we communicate by email but no email ever came. Please email me.
It has been 3 weeks since I posted this complaint. Somebody called and I requested that we communicate by email but no email ever came. Please email me.