Terrible Customer Service

31 May 2022: Will drafting consultation with Marnus 4 June: Copy of the will received 6 June: I called Marnus to discuss the amendments I needed. No response and no call back 8 June: sent an email to Capital Legacy requesting the amendments to the will 9 June: Response from Leroy requesting additional information 13 June: Information emailed to Leroy 20 June: Logged a complaint with Capital Legacy for lack of response from both Marnus and Leroy 20 June: Leroy responded to the complaint and we agreed on the amendments. He asked for the documents which I have already sent to him o the 13 June and he promised to email me the amended will on the 20 June or 21 June in the morning. 25 June: Capital Legacy debit my account with admin fee. Nothing was received from Elroy as promised but my account was debited regardless of no service provided. 27 June: Elroy phone me responding to the email sent to him on the 13 June. He had forgotten that he spoke to me on the 20 June and promised to send me an amended will. Elroy then asked if he could send the copy of my will to review. The new copy is completely different from the one received on the 4 June. I am shocked and shaking at the thoughts of having two completely wills sent to me. How did this even happen? My ask: Please refund the money debited on my account because no service was provided to me and cancel any request to have my will with Capital Legacy. If this is how you treat your customers then I do not want to be part of it. The fact that you have two completely wills drafted is a shock and it means that I cannot trust your company to manage my estate. Regards, Julia Phinithi