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Riekie
1 reviews | Active since Oct 2022
05 Mar 2024, 09:40
Super Slow Service
I have a will with Capital Legacy which I need to update. I sent a mail for this request and its been 4 days with no response.
When my parents passed, we also had to wait very long before someone could meet with us. It really is annoying.
Helpful (0)
Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
05 Mar 2024, 09:47Good morning Riekie,
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply05 Mar 2024, 09:47
Official
Good morning Riekie,
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention, please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you shortly.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
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Riekie's updateReviewer Update
05 Mar 2024, 11:58Good morning Lesego,
Thank you for your apology. I received a call from Justin Grobler from the customer services department who assisted me quickly and sufficiently and helped me with all my queries and he assisted me with updating my will as well. Thank you for getting back to me promptly. :)
Thank you for your apology. I received a call from Justin Grobler from the customer services department who assisted me quickly and sufficiently and helped me with all my queries and he assisted me with updating my will as well. Thank you for getting back to me promptly. :)
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Riekie's update05 Mar 2024, 11:58
Reviewer Update
Good morning Lesego,
Thank you for your apology. I received a call from Justin Grobler from the customer services department who assisted me quickly and sufficiently and helped me with all my queries and he assisted me with updating my will as well. Thank you for getting back to me promptly. :)
Thank you for your apology. I received a call from Justin Grobler from the customer services department who assisted me quickly and sufficiently and helped me with all my queries and he assisted me with updating my will as well. Thank you for getting back to me promptly. :)
Capital Legacy's replyOfficial
05 Mar 2024, 12:43 Hi there Riekie,
Thank you so much for the amazing feedback! I'll be sharing this with Justin and the rest of the team.
Have a lovely day further!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you so much for the amazing feedback! I'll be sharing this with Justin and the rest of the team.
Have a lovely day further!
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply05 Mar 2024, 12:43
Official
Hi there Riekie,
Thank you so much for the amazing feedback! I'll be sharing this with Justin and the rest of the team.
Have a lovely day further!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you so much for the amazing feedback! I'll be sharing this with Justin and the rest of the team.
Have a lovely day further!
Lesego Mabaso
Senior Team Leader – Customer Care