1 reviews | Active since Oct 2019
Subject: Poor Service Experience with Capital Legacy
Subject: Poor Service Experience with Capital Legacy
I have always considered Capital Legacy a great company, but unfortunately, their service has drastically deteriorated over the past couple of years.
On the 28th of August 2024, I had a meeting with Jade van Amsterdam to update my will. As of today, the 11th of September 2024, I have yet to receive any update or drafts to review. The lack of communication and progress is unacceptable for a matter as important as my last will and testament.
What makes this situation even more frustrating is the lengthy delay. How can a company that deals with sensitive legal matters take this long to provide a simple draft update? What happens if I pass away during this waiting period? Who will be held responsible, and how will my last wishes be honored if there is no updated will on record?
The service has been nothing short of horrible, and I sincerely hope Capital Legacy steps up to address this growing issue before it negatively impacts more clients.
Thank you for bringing your concerns to our attention, please accept our apologies for any frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention, please accept our apologies for any frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
We will be in contact with you.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care