EB
Elmarie B
1 reviews | Active since Apr 2022
23 May 2022, 08:30
Struggling to cancel policy!
I have been struggling to cancel my policy with Capital legacy. They delay the process and take weeks to reply to emails to ensure another payment. This is ****************! I will never advice another person to take out a policy with Capital legacy.
Helpful (0)
Replies (4)0
Replies (4)
Capital Legacy's replyOfficial
23 May 2022, 13:00Hi there Elmarie,
Thank you for bringing this to my attention. I can see we tried making contact on the sixth of May regarding your cancellation, although I will definitely have a look at what went wrong.
We will be in contact shortly.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for bringing this to my attention. I can see we tried making contact on the sixth of May regarding your cancellation, although I will definitely have a look at what went wrong.
We will be in contact shortly.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Capital Legacy's reply23 May 2022, 13:00
Official
Hi there Elmarie,
Thank you for bringing this to my attention. I can see we tried making contact on the sixth of May regarding your cancellation, although I will definitely have a look at what went wrong.
We will be in contact shortly.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for bringing this to my attention. I can see we tried making contact on the sixth of May regarding your cancellation, although I will definitely have a look at what went wrong.
We will be in contact shortly.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Capital Legacy's replyOfficial
23 May 2022, 13:25No problem at all, thank you so much.
Please leave it with me.
Please leave it with me.
Capital Legacy's reply23 May 2022, 13:25
Official
No problem at all, thank you so much.
Please leave it with me.
Please leave it with me.
EB
Elmarie B's updateReviewer Update
23 May 2022, 15:12A big thank you to Justin Grobler at Capital legacy for swiftly helping me to finally cancelling my life policy.
EB
Elmarie B's update23 May 2022, 15:12
Reviewer Update
A big thank you to Justin Grobler at Capital legacy for swiftly helping me to finally cancelling my life policy.
Capital Legacy's replyOfficial
23 May 2022, 16:00Thank you so much for the update Elmarie.
Have a lovely afternoon!
Have a lovely afternoon!
Capital Legacy's reply23 May 2022, 16:00
Official
Thank you so much for the update Elmarie.
Have a lovely afternoon!
Have a lovely afternoon!