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Mercia M
1 reviews | Active since Sept 2017
15 Dec 2025, 10:54
*****sters
To date they have again collected from my account even after several emails sent I want my money back for service that was since cancelled in July and continues to a waste of time speaking to Angelique Koekemoer Since the 1st of November empty promises. She is very protective for the company and the irregularities from their side. Taking this to twitter
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Capital Legacy's replyOfficial
15 Dec 2025, 14:13Hi Mercia,
I hope you are well.
We are truly sorry for the frustration and inconvenience you’ve experienced, and we sincerely apologise.
Please be assured that your concern is being taken seriously. We would like the opportunity to investigate this matter.
Thank you for bringing this to our attention. We value your time and patience, and we are committed to rectifying this matter as quickly as possible.
Nicole Marais
Senior Client Care Team Leader.
I hope you are well.
We are truly sorry for the frustration and inconvenience you’ve experienced, and we sincerely apologise.
Please be assured that your concern is being taken seriously. We would like the opportunity to investigate this matter.
Thank you for bringing this to our attention. We value your time and patience, and we are committed to rectifying this matter as quickly as possible.
Nicole Marais
Senior Client Care Team Leader.
Capital Legacy's reply15 Dec 2025, 14:13
Official
Hi Mercia,
I hope you are well.
We are truly sorry for the frustration and inconvenience you’ve experienced, and we sincerely apologise.
Please be assured that your concern is being taken seriously. We would like the opportunity to investigate this matter.
Thank you for bringing this to our attention. We value your time and patience, and we are committed to rectifying this matter as quickly as possible.
Nicole Marais
Senior Client Care Team Leader.
I hope you are well.
We are truly sorry for the frustration and inconvenience you’ve experienced, and we sincerely apologise.
Please be assured that your concern is being taken seriously. We would like the opportunity to investigate this matter.
Thank you for bringing this to our attention. We value your time and patience, and we are committed to rectifying this matter as quickly as possible.
Nicole Marais
Senior Client Care Team Leader.