MP
Michelle P
1 reviews | Active since Jun 2015
15 Sept 2020, 13:47
Stay away from Capital Legacy
After seeing a consultant on 11 June 2020, I received my will on 20 June 2020 There were mistakes that needed to be corrected. I sent it to be fixed, but up until now, 15 Sept 2020, I haven't heard a thing from them. I asked the consultant 4 times for assistance. No help Tried to phone 2 times. Lines are always busy.
DO NOT EVEN CONSIDER CAPITAL LEGACY. If it takes this long to fix an error, how long will it take to handle your estate?
Helpful (0)
Replies (2)0
Replies (2)
Capital Legacy's replyOfficial
15 Sept 2020, 14:06Hi there Michelle,
Thank you for bringing this to my attention, I sincerely apologize for the frustration caused as this is certainly not how we conduct business. I'll definitely be investigating the matter with the relevant parties concerned.
In order for me to resolve this as soon as possible, please be so kind as to respond with a private message containing your contact number in order for my Customer Care Manager, Natasha Thysse to give you a call immediately.
I look forward to hearing from you.
Brandon Garbutt
Managing Director
Thank you for bringing this to my attention, I sincerely apologize for the frustration caused as this is certainly not how we conduct business. I'll definitely be investigating the matter with the relevant parties concerned.
In order for me to resolve this as soon as possible, please be so kind as to respond with a private message containing your contact number in order for my Customer Care Manager, Natasha Thysse to give you a call immediately.
I look forward to hearing from you.
Brandon Garbutt
Managing Director
Capital Legacy's reply15 Sept 2020, 14:06
Official
Hi there Michelle,
Thank you for bringing this to my attention, I sincerely apologize for the frustration caused as this is certainly not how we conduct business. I'll definitely be investigating the matter with the relevant parties concerned.
In order for me to resolve this as soon as possible, please be so kind as to respond with a private message containing your contact number in order for my Customer Care Manager, Natasha Thysse to give you a call immediately.
I look forward to hearing from you.
Brandon Garbutt
Managing Director
Thank you for bringing this to my attention, I sincerely apologize for the frustration caused as this is certainly not how we conduct business. I'll definitely be investigating the matter with the relevant parties concerned.
In order for me to resolve this as soon as possible, please be so kind as to respond with a private message containing your contact number in order for my Customer Care Manager, Natasha Thysse to give you a call immediately.
I look forward to hearing from you.
Brandon Garbutt
Managing Director
Capital Legacy's replyOfficial
17 Sept 2020, 13:45Hi Michelle,
I hope you're well.
This is just a friendly follow up - please do send me your contact number in order for us to address your concerns as soon as possible.
Have a lovely day,
Brandon Garbutt
Managing Director
I hope you're well.
This is just a friendly follow up - please do send me your contact number in order for us to address your concerns as soon as possible.
Have a lovely day,
Brandon Garbutt
Managing Director
Capital Legacy's reply17 Sept 2020, 13:45
Official
Hi Michelle,
I hope you're well.
This is just a friendly follow up - please do send me your contact number in order for us to address your concerns as soon as possible.
Have a lovely day,
Brandon Garbutt
Managing Director
I hope you're well.
This is just a friendly follow up - please do send me your contact number in order for us to address your concerns as soon as possible.
Have a lovely day,
Brandon Garbutt
Managing Director