1 reviews | Active since Feb 2013
So *********** it is funny
They are actually so *********** it's funny.
Over the last 3 months, we have had the following:
1. Being sent the wrong person's will. 2. Being sent incorrect policy documents instead of the will we asked for. 3. Being phoned and told "it is time for our meeting you requested" when I did not ask for a meeting. They had me confused with someone else. 4. Trying to set up a new policy for me I did not ask for, because they had me confused with someone else. 5. Confusing me completely by emailing me with "new" policy documentation for my "new" policy, which was actually for my policy taken out in 2018. 6. Emailing my husband this morning saying "Hi Jones". Spoiler: Neither his name or surname is Jones.
Luckily, we will be moving over to Discovery soon.
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused.
Please rest assured that we will investigate the matter as this is certainly not how we do things, we will certainly look into this.
Shandre from my team will be sure to give you a call shortly.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you so much for bringing this to my attention, I am immensely sorry for the frustration caused.
Please rest assured that we will investigate the matter as this is certainly not how we do things, we will certainly look into this.
Shandre from my team will be sure to give you a call shortly.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints