JF
Jakobus F

1 reviews | Active since May 2025

12 May 2025, 14:20

Six Years, Still No Peace

From Loss to Ongoing Trauma My honest opinion, if there were an option to give a negative rating of MINUS 20 on this page, it still wouldn’t come close to expressing my deep DISSATISFACTION with Capital Legacy. It has now been almost six years since my father passed away, and it feels like we are still nowhere near finalizing anything regarding the estate. Over these six years, Capital Legacy has changed the estate administrator five times, with each new administrator essentially starting from scratch, resulting in no meaningful progress whatsoever. One of these administrators even had the audacity to raise her voice at us in frustration on several occasions when we called to seek clarity on matters related to the estate—assuming she even bothered to answer the phone. This is the last thing anyone should have to deal with, especially when navigating the trauma of losing a loved one. The irony is glaring, considering their public promise on social media: "The Capital Legacy promise is to make the loss of a loved one easier."

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Replies (3)
Capital Legacy
Capital Legacy's reply12 May 2025, 14:41
Official
 Hi there Jakobus,

My sincerest apologies for the lack of service and communication you have experienced this far. We value our clients, and exceptional service is always our priority, particularly when dealing with something as important as a deceased estate.

This is certainly not the level of service we aim to provide, rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves. 

Have a lovely day further!

Lesego Mabaso
Senior Client Care Team Leader 
JF
Jakobus F's update12 May 2025, 15:04
Reviewer Update
Good day Lesego Mabaso,

Kindly provide a timeframe in which you will revert back to me following your investigation.
Capital Legacy
Capital Legacy's reply13 May 2025, 13:51
Official
Hi there Jakobus,

I will ensure that the team contacts you shortly.

Lesego Mabaso
Senior Client Care Team Leader