1 reviews | Active since Apr 2024
Six Months Later: No Letters of Executorship, No Communication, and an Estate in Crisis
It has been six months since my late father's estate was lodged and we remain without Letters of Executorship, without meaningful updates, and without any explanation for the delay. He left a business that was still running, but thanks to Capital Legacy, it is now threatening to fail.
- The business bank account remains frozen. - Business income remains inaccessible. - Significant rental arrears have accumulated. - The value of the business and estate continues to deteriorate. - My mother has been placed under increasing financial strain.
How are you managing the estate if its value is going down under your care?
We have not been provided with a clear explanation for the delay. More concerningly, our most recent emails have gone unanswered for over two weeks. Multiple calls have also gone unanswered, including several attempts made today. Despite escalating concerns and requests for assistance, meaningful engagement has ceased.
Are we being ****med?
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
Thank you for bringing this matter to our attention, your complaint has been noted and escalated for internal investigation. We take your concerns very seriously.
A member of our team will be in contact with you shortly to assist further and to ensure this matter is resolved as promptly and professionally as possible.
Luturcia van Wyk
Customer Experience Consultant
