Shocking service unreliable

The most shocking service ever my Late Mother passed away almost 2 years ago Capital Legacy was handed over the will and closure of estate after the original executor immigrated Since then it's been nothing but delays excuses the Masters of court approved the will then it was advertised then we had to wait for funds from England to be transferred which Capital Legacy didn't even bother to courier documents for bank of England until my brother had to come to S.A to collect and take over himself then they took over a month to send final documents Karen Govender promised my family that the final post death tax will be settled by December 2020 which is not After constant mails to them they simply say we waiting for SARS TO OPEN when we ask when they said by 18th January 2021 Now they say they are waiting for correspondences A estate under 2.5million should never take over 2 years Every time my family asks it always an excuse and they promise to come back to us which they never do we have to contact them Don't ever use Capital Legacy there attitude is shocking and they couldn't be bothered unless you nag EMPTY PROMISES AND NON STOP EXCUSES BECAUSE CAPITAL LEGACY DON'T HAVE STAFF WHO ARE INTERESTED IN THERE CLIENTS ONLY TAKING IN