DP
Dawie P
1 reviews | Active since Sept 2019
18 Aug 2023, 15:35
Shocking Service
Capital Legacy is acting as executors for my deceased father's estate. We constantly have to press them for answers. They are dragging this process out and gives us little to no correspondence. We even offered to help sell his asset (car) to assist in the process (which is btw THEIR job). It's hard enough to deal with the loss of a loved one but to deal with this low level of service is too much. Absolutely gutted we are sitting with this problem...We would love to end this ordeal but dragging it out just makes it 1000 times worse. I would be ashamed if I treated someone like this.
Steer clear if you can...
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Capital Legacy's replyOfficial
21 Aug 2023, 13:02Hi Dawie,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We will carefully review the details of your complaint and gather all the necessary information about it. We aim to complete the investigation promptly, but please be aware that the complexity of some cases may require additional time. Please don't worry; we will keep you informed of our progress.
Once the investigation is concluded, we will provide you with detailed feedback regarding our findings and any actions taken as a result. We understand the importance of transparency and appreciate your patience as we work through this process.
Will also be in contact with you shortly.
Should you need any further assistance at all, please do let me know.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We will carefully review the details of your complaint and gather all the necessary information about it. We aim to complete the investigation promptly, but please be aware that the complexity of some cases may require additional time. Please don't worry; we will keep you informed of our progress.
Once the investigation is concluded, we will provide you with detailed feedback regarding our findings and any actions taken as a result. We understand the importance of transparency and appreciate your patience as we work through this process.
Will also be in contact with you shortly.
Should you need any further assistance at all, please do let me know.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
Capital Legacy's reply21 Aug 2023, 13:02
Official
Hi Dawie,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We will carefully review the details of your complaint and gather all the necessary information about it. We aim to complete the investigation promptly, but please be aware that the complexity of some cases may require additional time. Please don't worry; we will keep you informed of our progress.
Once the investigation is concluded, we will provide you with detailed feedback regarding our findings and any actions taken as a result. We understand the importance of transparency and appreciate your patience as we work through this process.
Will also be in contact with you shortly.
Should you need any further assistance at all, please do let me know.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated.
We will carefully review the details of your complaint and gather all the necessary information about it. We aim to complete the investigation promptly, but please be aware that the complexity of some cases may require additional time. Please don't worry; we will keep you informed of our progress.
Once the investigation is concluded, we will provide you with detailed feedback regarding our findings and any actions taken as a result. We understand the importance of transparency and appreciate your patience as we work through this process.
Will also be in contact with you shortly.
Should you need any further assistance at all, please do let me know.
Have a lovely day,
Natasha Thysse
National Manager-Customer Care and Complaints