ES
Elmarie S
1 reviews | Active since Aug 2014
05 Nov 2021, 08:38
Shocking service
Shocking service! One year later! Slack service no communication. Consultant ignores all calls or promises to get back to us but never does. Will advise all friends and family to stay far away from Capital Legacy! Capital nightmare
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Capital Legacy's replyOfficial
05 Nov 2021, 12:13Hi there Elmarie,
Thank you for bringing this to my attention, please accept my sincerest apologies for the frustration caused as this is certainly not how we do things.
I am looking into the matter and will ensure you receive thorough feedback as soon as possible.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for bringing this to my attention, please accept my sincerest apologies for the frustration caused as this is certainly not how we do things.
I am looking into the matter and will ensure you receive thorough feedback as soon as possible.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Capital Legacy's reply05 Nov 2021, 12:13
Official
Hi there Elmarie,
Thank you for bringing this to my attention, please accept my sincerest apologies for the frustration caused as this is certainly not how we do things.
I am looking into the matter and will ensure you receive thorough feedback as soon as possible.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for bringing this to my attention, please accept my sincerest apologies for the frustration caused as this is certainly not how we do things.
I am looking into the matter and will ensure you receive thorough feedback as soon as possible.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints