Shocking Sanlam Capital Legacy

The service received was so bad. The initial person who we signed with (Rikash) resigned shortly after and matters were never finalised. I never even received my schedule. The person who took over (Mathew) also failed to adhere to requests and the last message he sent was "You should be hearing from our cancellation department during the week to finalise the cancelation request". That also never happened. I tried calling their customer line now and I was just cut off twice! I am at a loss as to what to do as the debit orders went off but I have no schedule!