T
Trevor

1 reviews | Active since May 2023

30 Jul 2023, 11:47

Shocking poor client service just carries on....

They acknowledge receipt of the complaint but that is how far it goes. My first complaint was regarding the slow processes. My second complaint is about the non responding Client Care Department. This is further proof that nobody but nobody at Capital Legacy cares about client service. They only care about getting the appointment as Executor then all Client service etc just stops. I will not recommend them to anyone.

0
Replies (1)
Capital Legacy
Capital Legacy's reply31 Jul 2023, 12:42
Official
Hi Trevor,

Please accept my apologies for the frustration caused, we will certainly look into this and provide you with feedback as soon as possible.
 
Zukiswa from my team will also be in contact with you shortly. 

Should you need any further assistance at all, please do let me know.

Have a lovely day!