VG
Vanessa G

1 reviews | Active since Jan 2013

11 Oct 2024, 14:34

********* Service provider.

I have been a client for many years. The brokers communicate 1 thing and process another. The only time you get any correspondence from Capital Legacy is to inform you of your premium going up. It take WEEKS to get a consultant to call, email or make an appointment. When I questioned the change in my policy nobody wanted to take responsibilty and NOBODY knows what went wrong. I said I was going to the Ombudsman to investivate the matter and Capital Legacy decided that they would just terminate my insurance WITHOUT my consent. STAY AWAY! If this is how they do business, imagine the ****py work the will do when managing your financial affairs. ********* to say the least.

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Replies (1)
Capital Legacy
Capital Legacy's reply14 Oct 2024, 10:19
Official
Hi there Vanessa

Thank you for bringing your concerns to our attention, please accept our apologies for any frustration caused, we will certainly look into this and provide you with feedback.
We will be in contact with you. 

Have a lovely day! 

Lesego Mabaso 
Senior Team Leader – Customer Care