AR
Ali R
1 reviews | Active since Dec 2020
05 Oct 2022, 06:47
Same response for all complains
I have been going through reviews from other customers beecause i was interested in joining Capital Legacy.
The response from the National Manager for all the complains is the same, this for me is an indication that they do not take the complains seriously.
Now Im not sure if I want to deal with Capital Legacy
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Capital Legacy's replyOfficial
05 Oct 2022, 10:50Good Morning Ali,
I hope you're doing well.
Thank you so much for getting in touch. Please rest assured that each complaint received, is addressed with the relevant Complainant/Client and resolved as soon as possible.
My acknowledgement is based on a general response purely due to the sensitive nature of our business and in an attempt to protect personal information regarding each specific complaint.
Like with every other complaint or query received, I will be in touch shortly to discuss this in a more personal setting and address any other concerns that you may have.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
I hope you're doing well.
Thank you so much for getting in touch. Please rest assured that each complaint received, is addressed with the relevant Complainant/Client and resolved as soon as possible.
My acknowledgement is based on a general response purely due to the sensitive nature of our business and in an attempt to protect personal information regarding each specific complaint.
Like with every other complaint or query received, I will be in touch shortly to discuss this in a more personal setting and address any other concerns that you may have.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
Capital Legacy's reply05 Oct 2022, 10:50
Official
Good Morning Ali,
I hope you're doing well.
Thank you so much for getting in touch. Please rest assured that each complaint received, is addressed with the relevant Complainant/Client and resolved as soon as possible.
My acknowledgement is based on a general response purely due to the sensitive nature of our business and in an attempt to protect personal information regarding each specific complaint.
Like with every other complaint or query received, I will be in touch shortly to discuss this in a more personal setting and address any other concerns that you may have.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints
I hope you're doing well.
Thank you so much for getting in touch. Please rest assured that each complaint received, is addressed with the relevant Complainant/Client and resolved as soon as possible.
My acknowledgement is based on a general response purely due to the sensitive nature of our business and in an attempt to protect personal information regarding each specific complaint.
Like with every other complaint or query received, I will be in touch shortly to discuss this in a more personal setting and address any other concerns that you may have.
Have a lovely day,
Natasha Thysse
National Manager - Customer Care and Complaints