BM
Bandile M
1 reviews | Active since Apr 2023
05 Dec 2023, 15:12
********S THESE ONES!!!
WORST COMPANY/ SERVICE EVER!!!!!
I've been trying to get hold of my POLICY SCHEDULE from CAPITAL LEGACY for the last 6 months now and every service consultant I speak to, I keep getting the same answer, we can't send you the schedule as our system has an error!!!! I'm being debited on a monthly basis and I don't even know what my benefits are. They can read them to you but once you ask them to send what was read to you, there's always a system error!!! If you say you will hold for them to send the policy to you, you will hold for the next 2 HOURS and they will not even bother to call you back!!! I wouldn't recommend anyone to do business with these THESE people!!!
***** these ONES!!!
Helpful (0)
Replies (1)0
Replies (1)Capital Legacy's replyOfficial
06 Dec 2023, 09:10Hi Bandile,
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
We will be in contact with you shortly to address and resolve your concerns.
Should you need any further assistance, please do let me know.
Have a lovely day!
Lesego Mabaso
Senior Team Leader -Customer Care
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
We will be in contact with you shortly to address and resolve your concerns.
Should you need any further assistance, please do let me know.
Have a lovely day!
Lesego Mabaso
Senior Team Leader -Customer Care
Capital Legacy's reply06 Dec 2023, 09:10
Official
Hi Bandile,
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
We will be in contact with you shortly to address and resolve your concerns.
Should you need any further assistance, please do let me know.
Have a lovely day!
Lesego Mabaso
Senior Team Leader -Customer Care
Thank you for bringing this to my attention, I am immensely sorry for the frustration caused as we continuously strive to better our clients' journey.
We will be in contact with you shortly to address and resolve your concerns.
Should you need any further assistance, please do let me know.
Have a lovely day!
Lesego Mabaso
Senior Team Leader -Customer Care
