LL
Lance L
1 reviews | Active since Feb 2024
07 Feb 2025, 16:26
Request to Cancel - Ignored
I wanted to make a simple change to my will, but there is so much red tape. I decided to cancel. I asked the lady to please send the cancellation form - still waiting. I have followed up with 3 emails requesting the cancellation form - nothing. They seem quick to sign you up, but are doing everything they can to prevent you from canelling.
Helpful (0)
Replies (1)0
Replies (1)
Capital Legacy's replyOfficial
10 Feb 2025, 06:10Hi Lance,
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how stressful it must have been to encounter delays and lack of communication, especially regarding this matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how stressful it must have been to encounter delays and lack of communication, especially regarding this matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply10 Feb 2025, 06:10
Official
Hi Lance,
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how stressful it must have been to encounter delays and lack of communication, especially regarding this matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how stressful it must have been to encounter delays and lack of communication, especially regarding this matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader