ML
Miranda L
1 reviews | Active since Apr 2022
20 Jun 2024, 08:10
REFUSING TO PAY REFERRAL FEE
Hi They did not cone back to me in the portal for a new will so I phoned them telephonically for assistance They are now refusing to pay the referral despite me raising this at the start of the process Previous attempts to get payment I was told I had to make 3 successful payments It's now 6 and I have to cancel the policy and start all over again Penny wise pound foolish
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Capital Legacy's replyOfficial
20 Jun 2024, 16:03Hi there Miranda,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply20 Jun 2024, 16:03
Official
Hi there Miranda,
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care
Thank you for bringing your concerns to our attention. I would like to assure you that this will be thoroughly investigated as this is certainly not how we conduct ourselves and we will be sure to provide you with sufficient feedback as soon as possible.
We take all complaints seriously and are committed to providing a fair and timely resolution.
We will be in contact with you.
Have a lovely day.
Lesego Mabaso
Senior Team Leader – Customer Care