ME
Matsie E
1 reviews | Active since Apr 2024
09 Apr 2025, 22:56
Refund me back
I fill their forms to join them but they following day I cancel this policy. They were not deducting all this past months. After those month that they were deducting, then they started to deduct again. I have send emails. They promised to refund me. Till today iam still waiting. I do not understand why it take so long to get my refund. Thank you
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Replies (1)
Capital Legacy's replyOfficial
10 Apr 2025, 08:04Hi there Matsie,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in processing your refund. We understand how frustrating this must be for you, and we truly appreciate your patience.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in processing your refund. We understand how frustrating this must be for you, and we truly appreciate your patience.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply10 Apr 2025, 08:04
Official
Hi there Matsie,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in processing your refund. We understand how frustrating this must be for you, and we truly appreciate your patience.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in processing your refund. We understand how frustrating this must be for you, and we truly appreciate your patience.
Rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves as we want to assure you that we are committed to resolving this issue in a fair and transparent manner.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader