LH
Lwandile H
1 reviews | Active since Nov 2021
07 Feb 2025, 11:38
Refund
Goodmorning today its day 11 and nothing cause the last time i checked when u were debiting my persal u were quick without me hving an agreement with you of a will.So when u suppose to refund it take long........I am not happy at all and yesterday i sent you an email and never got any answer
Helpful (0)
Replies (10)0
Replies (10)
Capital Legacy's replyOfficial
07 Feb 2025, 11:48Hi Lwandile,
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how disappointing and stressful it must have been to encounter delays and lack of communication, especially regarding such a serious matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how disappointing and stressful it must have been to encounter delays and lack of communication, especially regarding such a serious matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply07 Feb 2025, 11:48
Official
Hi Lwandile,
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how disappointing and stressful it must have been to encounter delays and lack of communication, especially regarding such a serious matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out to share your experience. I want to sincerely apologize for the challenges and frustrations you’ve faced during this process. We understand how disappointing and stressful it must have been to encounter delays and lack of communication, especially regarding such a serious matter.
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
LH
Lwandile H's updateReviewer Update
10 Feb 2025, 10:40Morning on the this new week to be honest i dont understand why is it so had to pay back the refund cause today is the 12th working day but i havent received my refund,so i don't know which step should i take now in order to get my money back.....
LH
Lwandile H's update10 Feb 2025, 10:40
Reviewer Update
Morning on the this new week to be honest i dont understand why is it so had to pay back the refund cause today is the 12th working day but i havent received my refund,so i don't know which step should i take now in order to get my money back.....
Capital Legacy's replyOfficial
13 Feb 2025, 10:45Hi there, Lwandile,
Thank you for reaching out to us once again, we are currently reviewing the matter and will get back to you as soon as possible.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out to us once again, we are currently reviewing the matter and will get back to you as soon as possible.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply13 Feb 2025, 10:45
Official
Hi there, Lwandile,
Thank you for reaching out to us once again, we are currently reviewing the matter and will get back to you as soon as possible.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Thank you for reaching out to us once again, we are currently reviewing the matter and will get back to you as soon as possible.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
LH
Lwandile H's updateReviewer Update
13 Feb 2025, 10:55Oh ohkay
LH
Lwandile H's update13 Feb 2025, 10:55
Reviewer Update
Oh ohkay
LH
Lwandile H's updateReviewer Update
13 Feb 2025, 10:56Today its 15 working day still nothing
LH
Lwandile H's update13 Feb 2025, 10:56
Reviewer Update
Today its 15 working day still nothing
LH
Lwandile H's updateReviewer Update
13 Feb 2025, 13:53I have decided to take this matter to the ombudsman because its now 13.55 and still there is no feedback but if it was some1 different from my skin color they would have gotten their money long ago so i am now irritated cause seems like you taking me for a fool...
LH
Lwandile H's update13 Feb 2025, 13:53
Reviewer Update
I have decided to take this matter to the ombudsman because its now 13.55 and still there is no feedback but if it was some1 different from my skin color they would have gotten their money long ago so i am now irritated cause seems like you taking me for a fool...
Capital Legacy's replyOfficial
14 Feb 2025, 09:05Hi there, Lwandile,
We sincerely apologize for the frustration you’ve experienced, and I fully understand your concerns. Please know that we take all feedback seriously and are committed to providing fair and timely service to all of our customers, regardless of background.I regret that you have not received the timely feedback you were expecting, and I acknowledge the inconvenience this has caused. I assure you that this is not reflective of our usual standards
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leade
We sincerely apologize for the frustration you’ve experienced, and I fully understand your concerns. Please know that we take all feedback seriously and are committed to providing fair and timely service to all of our customers, regardless of background.I regret that you have not received the timely feedback you were expecting, and I acknowledge the inconvenience this has caused. I assure you that this is not reflective of our usual standards
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leade
Capital Legacy's reply14 Feb 2025, 09:05
Official
Hi there, Lwandile,
We sincerely apologize for the frustration you’ve experienced, and I fully understand your concerns. Please know that we take all feedback seriously and are committed to providing fair and timely service to all of our customers, regardless of background.I regret that you have not received the timely feedback you were expecting, and I acknowledge the inconvenience this has caused. I assure you that this is not reflective of our usual standards
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leade
We sincerely apologize for the frustration you’ve experienced, and I fully understand your concerns. Please know that we take all feedback seriously and are committed to providing fair and timely service to all of our customers, regardless of background.I regret that you have not received the timely feedback you were expecting, and I acknowledge the inconvenience this has caused. I assure you that this is not reflective of our usual standards
Please rest assured we will further investigate this matter to ensure it receives the urgent attention it deserves.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leade
LH
Lwandile H's updateReviewer Update
14 Feb 2025, 09:25Yesterday i got an email that the payment was processed yesterday but now i see a different reply so i don't understand whats going on
LH
Lwandile H's update14 Feb 2025, 09:25
Reviewer Update
Yesterday i got an email that the payment was processed yesterday but now i see a different reply so i don't understand whats going on
LH
Lwandile H's updateReviewer Update
17 Feb 2025, 09:36I have still not received my refund so i dont know whats happening seems like i am being taken for a fool so please make sure you call me cause when i call there is no answer.....
LH
Lwandile H's update17 Feb 2025, 09:36
Reviewer Update
I have still not received my refund so i dont know whats happening seems like i am being taken for a fool so please make sure you call me cause when i call there is no answer.....
LH
Lwandile H's updateReviewer Update
17 Feb 2025, 11:32So ***** is all is happening in this company now you give me a different story you telling me the funds were paid on the 31st of January so you telling it takes 17 day for your money to reflect to the next persons account, on Thursday you said you have just rekeased the funds i will get them on Friday or monday.Today is monday and there is still no money in my account so please do not make me mad because i didnt ask for a will to be activated under my name seems like someone took this monay and paid it on their account so make sure by end of business today i get my money or tomorrow morning i will come to your offices....
LH
Lwandile H's update17 Feb 2025, 11:32
Reviewer Update
So ***** is all is happening in this company now you give me a different story you telling me the funds were paid on the 31st of January so you telling it takes 17 day for your money to reflect to the next persons account, on Thursday you said you have just rekeased the funds i will get them on Friday or monday.Today is monday and there is still no money in my account so please do not make me mad because i didnt ask for a will to be activated under my name seems like someone took this monay and paid it on their account so make sure by end of business today i get my money or tomorrow morning i will come to your offices....