SG
Sibusiso G
1 reviews | Active since Aug 2018
18 Dec 2021, 13:31
Refund
I had taken a policy with Capital legacy and they had been making incorrect deductions. The policy was activated by Marushka . I called and for no help. Eventually got help from Colleen but still the incorrect amount was been deducted. I told them to cancel the policy as this was unproffessional and they don't even bother to do proper follow ups. I asked for a refund of my money and to date no i have not been given any response. I would like my money back as this is the failure of your administration not me.
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Replies (1)Capital Legacy's replyOfficial
20 Dec 2021, 13:21Hi there Sibusiso,
Thank you for bringing this to my attention. Carien will be in contact with you shortly to investigate and provide you with feedback as soon as possible, she will also be contact with me directly regarding your refund where applicable.
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for bringing this to my attention. Carien will be in contact with you shortly to investigate and provide you with feedback as soon as possible, she will also be contact with me directly regarding your refund where applicable.
Natasha Thysse
National Manager - Customer Care and Complaints
Capital Legacy's reply20 Dec 2021, 13:21
Official
Hi there Sibusiso,
Thank you for bringing this to my attention. Carien will be in contact with you shortly to investigate and provide you with feedback as soon as possible, she will also be contact with me directly regarding your refund where applicable.
Natasha Thysse
National Manager - Customer Care and Complaints
Thank you for bringing this to my attention. Carien will be in contact with you shortly to investigate and provide you with feedback as soon as possible, she will also be contact with me directly regarding your refund where applicable.
Natasha Thysse
National Manager - Customer Care and Complaints
