KM
Keletso M
1 reviews | Active since Oct 2020
03 Feb 2025, 18:03
Refund and cancellation
After my initial review on the 15th of January,I received a call from 1 of capital legacy employees on the 16th, she asked for my banking details so that she can facilitate the refund and cancellation of the policy, today the 3rd of February and I am still waiting,no refund,no cancellation confirmation 👎👎👎👎
Helpful (0)
Replies (2)0
Replies (2)
Capital Legacy's replyOfficial
04 Feb 2025, 05:38Hi there Keletso,
I sincerely apologize for the inconvenience that may have occurred and lack of communication regarding this matter. I assure you we will investigate this with urgency and provide you with feedback as soon as possible.
Thank you for your patience, and I appreciate the opportunity to assist you.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
I sincerely apologize for the inconvenience that may have occurred and lack of communication regarding this matter. I assure you we will investigate this with urgency and provide you with feedback as soon as possible.
Thank you for your patience, and I appreciate the opportunity to assist you.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
Capital Legacy's reply04 Feb 2025, 05:38
Official
Hi there Keletso,
I sincerely apologize for the inconvenience that may have occurred and lack of communication regarding this matter. I assure you we will investigate this with urgency and provide you with feedback as soon as possible.
Thank you for your patience, and I appreciate the opportunity to assist you.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
I sincerely apologize for the inconvenience that may have occurred and lack of communication regarding this matter. I assure you we will investigate this with urgency and provide you with feedback as soon as possible.
Thank you for your patience, and I appreciate the opportunity to assist you.
Have a lovely day further!
Lesego Mabaso
Senior Client Care Team Leader
KM
Keletso M's updateReviewer Update
20 Nov 2025, 12:18Capital legacy tell me why you are still deducting my salary? I was refunded in February 2025 yet you are still deducting my salary
KM
Keletso M's update20 Nov 2025, 12:18
Reviewer Update
Capital legacy tell me why you are still deducting my salary? I was refunded in February 2025 yet you are still deducting my salary