ML
Miranda L
1 reviews | Active since Aug 2022
18 Jul 2024, 07:03
REFERRAL FEE !?!
I lodged a complaint weeks ago because they don't want to honour the referral fee and have been given the complete run around Will they be good to have handling your will - one can only wonder Based on the 7 months so far I am battling to get the referral fee paid out, I have serious doubts!
They keep on saying they will come back to me and they do, however the same thing is being said over and over again!!!!!
Helpful (0)
Replies (3)0
Replies (3)
Capital Legacy's replyOfficial
18 Jul 2024, 08:42Hi there Miranda,
I hope you are well.
Please note that the referral fee is paid out should you provide us with your policy details directly, where after you may refer up to three people to Capital Legacy .
Unfortunately, as was the case here, an enquiry was sent on our Website, without informing us directly of your own policy, thereby it was not a referral, but a direct lead.
I do apologize for the inconvenience this may have caused.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
I hope you are well.
Please note that the referral fee is paid out should you provide us with your policy details directly, where after you may refer up to three people to Capital Legacy .
Unfortunately, as was the case here, an enquiry was sent on our Website, without informing us directly of your own policy, thereby it was not a referral, but a direct lead.
I do apologize for the inconvenience this may have caused.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply18 Jul 2024, 08:42
Official
Hi there Miranda,
I hope you are well.
Please note that the referral fee is paid out should you provide us with your policy details directly, where after you may refer up to three people to Capital Legacy .
Unfortunately, as was the case here, an enquiry was sent on our Website, without informing us directly of your own policy, thereby it was not a referral, but a direct lead.
I do apologize for the inconvenience this may have caused.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
I hope you are well.
Please note that the referral fee is paid out should you provide us with your policy details directly, where after you may refer up to three people to Capital Legacy .
Unfortunately, as was the case here, an enquiry was sent on our Website, without informing us directly of your own policy, thereby it was not a referral, but a direct lead.
I do apologize for the inconvenience this may have caused.
Have a lovely day!
Lesego Mabaso
Senior Team Leader – Customer Care
ML
Miranda L's updateReviewer Update
18 Jul 2024, 08:56please get your facts straight
my son referred me
you did not respond to my online request so I phoned directly
I dont want the money
I went with you on my sons referral, Dylan Labuschagne whose details I have given on several occasions
Let me know if I need to cancel and start from scratch because of your inefficiencies
I have been given so many excuses one of which I need to have the policy with you for 3 months
one can only wonder if your company will honour the policies that you are selling to your clients!!!!
my son referred me
you did not respond to my online request so I phoned directly
I dont want the money
I went with you on my sons referral, Dylan Labuschagne whose details I have given on several occasions
Let me know if I need to cancel and start from scratch because of your inefficiencies
I have been given so many excuses one of which I need to have the policy with you for 3 months
one can only wonder if your company will honour the policies that you are selling to your clients!!!!
ML
Miranda L's update18 Jul 2024, 08:56
Reviewer Update
please get your facts straight
my son referred me
you did not respond to my online request so I phoned directly
I dont want the money
I went with you on my sons referral, Dylan Labuschagne whose details I have given on several occasions
Let me know if I need to cancel and start from scratch because of your inefficiencies
I have been given so many excuses one of which I need to have the policy with you for 3 months
one can only wonder if your company will honour the policies that you are selling to your clients!!!!
my son referred me
you did not respond to my online request so I phoned directly
I dont want the money
I went with you on my sons referral, Dylan Labuschagne whose details I have given on several occasions
Let me know if I need to cancel and start from scratch because of your inefficiencies
I have been given so many excuses one of which I need to have the policy with you for 3 months
one can only wonder if your company will honour the policies that you are selling to your clients!!!!
Capital Legacy's replyOfficial
18 Jul 2024, 11:52Hi there Miranda,
I hope you are well.
Thank you for informing me, I will have an agent contact you to address your concerns.
Have a lovely day
Lesego Mabaso
Senior Team Leader – Customer Care
I hope you are well.
Thank you for informing me, I will have an agent contact you to address your concerns.
Have a lovely day
Lesego Mabaso
Senior Team Leader – Customer Care
Capital Legacy's reply18 Jul 2024, 11:52
Official
Hi there Miranda,
I hope you are well.
Thank you for informing me, I will have an agent contact you to address your concerns.
Have a lovely day
Lesego Mabaso
Senior Team Leader – Customer Care
I hope you are well.
Thank you for informing me, I will have an agent contact you to address your concerns.
Have a lovely day
Lesego Mabaso
Senior Team Leader – Customer Care