LJ
Luke J
1 reviews | Active since Nov 2019
27 Nov 2019, 13:44
Premium Increases
They do not disclose policy increases at inception. We have now been informed that the policy will increase by 25% this coming January while the cover will only grow at 4.5%. This is to be a yearly increase! Ludicrous, unsustainable and would not wish that kind of policy on my worst enemy.
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Capital Legacy's replyOfficial
30 Nov 2019, 08:50Hi there Luke,
Thank you so much for getting in touch. We value your feedback and I would like to address any concerns that you might have.
With regards to your increase, the reason for this might be that you are experiencing the age-related increase with the standard increase.
Rather than raising your premium every year we spread the premiums out into different age bands: 18-45, 46-55, 56-60, 61-65, 66-70. This then ensures a reduced annual increase for each Client as opposed to drastic age-related increases every year that could impact our Clients negatively.
You are now moving into the next age band, and therefore for the next few years your premium will not be affected by the age band premium increase.
I would, however like to have a look at your own personal profile in order to provide you with the best possible solution.
I will give you a call on Monday to discuss, although should there be a specific time that would be more suitable, please do let me know.
Have a lovely weekend!
Natasha Thysse
Manager - Customer Care
Thank you so much for getting in touch. We value your feedback and I would like to address any concerns that you might have.
With regards to your increase, the reason for this might be that you are experiencing the age-related increase with the standard increase.
Rather than raising your premium every year we spread the premiums out into different age bands: 18-45, 46-55, 56-60, 61-65, 66-70. This then ensures a reduced annual increase for each Client as opposed to drastic age-related increases every year that could impact our Clients negatively.
You are now moving into the next age band, and therefore for the next few years your premium will not be affected by the age band premium increase.
I would, however like to have a look at your own personal profile in order to provide you with the best possible solution.
I will give you a call on Monday to discuss, although should there be a specific time that would be more suitable, please do let me know.
Have a lovely weekend!
Natasha Thysse
Manager - Customer Care
Capital Legacy's reply30 Nov 2019, 08:50
Official
Hi there Luke,
Thank you so much for getting in touch. We value your feedback and I would like to address any concerns that you might have.
With regards to your increase, the reason for this might be that you are experiencing the age-related increase with the standard increase.
Rather than raising your premium every year we spread the premiums out into different age bands: 18-45, 46-55, 56-60, 61-65, 66-70. This then ensures a reduced annual increase for each Client as opposed to drastic age-related increases every year that could impact our Clients negatively.
You are now moving into the next age band, and therefore for the next few years your premium will not be affected by the age band premium increase.
I would, however like to have a look at your own personal profile in order to provide you with the best possible solution.
I will give you a call on Monday to discuss, although should there be a specific time that would be more suitable, please do let me know.
Have a lovely weekend!
Natasha Thysse
Manager - Customer Care
Thank you so much for getting in touch. We value your feedback and I would like to address any concerns that you might have.
With regards to your increase, the reason for this might be that you are experiencing the age-related increase with the standard increase.
Rather than raising your premium every year we spread the premiums out into different age bands: 18-45, 46-55, 56-60, 61-65, 66-70. This then ensures a reduced annual increase for each Client as opposed to drastic age-related increases every year that could impact our Clients negatively.
You are now moving into the next age band, and therefore for the next few years your premium will not be affected by the age band premium increase.
I would, however like to have a look at your own personal profile in order to provide you with the best possible solution.
I will give you a call on Monday to discuss, although should there be a specific time that would be more suitable, please do let me know.
Have a lovely weekend!
Natasha Thysse
Manager - Customer Care